One of our friends told us that they have free coffee in the clubhouse and we should check it out. At 9:30 A.M., stumbling and blurry-eyed, we walked out of our apartment, masked up, of course, and walked to the clubhouse. First, I know it sounds very bougie that we live in a place that has a clubhouse, but I don’t consider myself that bougie. I’m a bougie wannabe. I’m a bougie without the wallet to back it up. I’m a fake bougie. We got to the clubhouse, and the door was locked, someone let us in, and we asked if there was coffee. They pointed us to the coffee machine, ‘over there’, they said, and then walked away. It felt like we were a nuisance. I put my coffee yeti on the bottom and read the instructions. Then I saw that it said that the trashbin needed to be emptied. A maintenance guy walked in at the same time. We said, ‘sir’ about three times before he would answer us. Finally, as he walked up the stairs, he responded by saying ‘it doesn’t work’ and walked away.
On the way home, my husband and I said good morning to two of the cleaning crew, and neither acknowledged us. I haven’t just noticed it here though, I see it everywhere. I feel like people are just tired and don’t care anymore, and it’s very frustrating.
It doesn’t take much to be kind, to say hello to someone when you walk by them. To nod your head, open the door, be friendly. Listen, here is the thing that irks me the most, you are at work; any job that where you come in contact with people is a customer service job. It should be part of your job to be friendly to people. It should be the number one thing that you teach your staff—a pre-requisite. Like before you get promoted to being around a customer, you have to take a friendly test.
Maybe I’m overreacting. I’ve been in customer service my whole life, and I get it. There are days when I’m not happy, and I don’t want to be friendly to people, but we are all put here on this planet, and we should do the best we can to make it as pleasant of an experience as possible.
Thank you for coming to my Saturday morning Ted Talk. Now go out in the world and be friendly, damnit!